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12790 FM 1560 N #832
Helotes, TX 78023
Monday - Friday
Frequently Asked Questions
Is this the same product that is sold by monument makers and cemeteries?
Yes. This is the exact same ceramic memorial portrait that you can purchase through monument makers and cemeteries, and you can easily install it yourself. Some companies only sell enameled steel portraits, but we believe porcelain to be the better option. Our prices are much lower than theirs because we are manufacturers of the product and they simply buy from companies like ours and raise the price.
Will my ceramic picture(s) be the exact size described on the website?
The size of the ceramic picture(s) may vary by a couple of millimeters. The porcelain shrinks when fired and does not always come out to the exact dimensions, but is always very close.
How does your lowest price guarantee work?
If you can find the same size and shape product from another retailer at a lower total price, contact us and we will beat that price by 10%. The total price of the retailer takes into account all shipping and add-ons.
What are shipping costs?
Shipping is FREE within the United States and its territories. We charge an additional $20 USD to ship to Canada (up to 7.1"x9.4" portraits).
How long will it take to receive my ceramic picture(s)?
Do you offer a warranty on your product?
Can you edit/touch up my photo for me?
We offer a variety of free editing services such as improving color, brightness, and contrast as well as red-eye removal and other basic cleaning. As our specialty is the actual manufacturing of the photos, we do not provide advanced photo editing such as removing backgrounds. If you have any questions regarding what we can do, please contact us.
What quality of photo on the ceramic picture(s) can I expect?
The quality of the finished product(s) is directly related to the quality of the photo(s) you provide. To ensure the best results, we recommend that you upload the highest quality photo(s) possible. Additionally, the colors will not be exactly the same, but we do our best to match the colors. The only colors that we are not able to match very well are true reds, hot pinks, and purples. The special toners used in making these products simply cannot produce those colors.
How do I install my ceramic picture(s)?
Simply follow the instructions on our Installation page. We will also send these instructions to you with your order.